Unmatched Local & Regional Expertise
When you need a cargo damage survey in Uganda, you need it now! Our surveyors are strategically located for immediate deployment across all of Uganda, including Kampala, major commercial hubs, and all border points. We understand the logistical urgency and the unique challenges of the region. As Uganda is landlocked, it relies on the ports of Kenya and Tanzania. Observater’s strong presence and established offices in both Mombasa (Kenya) and Dar es Salaam (Tanzania) mean we can provide seamless, integrated survey and claims services from the port of discharge all the way to the final destination in Uganda. This regional network is vital for comprehensive claims handling.
Marine Claims & Transit Cargo Expertise
Our expertise begins at the port. We conduct thorough marine surveys for Uganda-bound cargo arriving at the ports of Mombasa and Dar es Salaam, identifying any pre-existing damage or issues at the point of discharge. From there, our services extend to supervising the critical transit leg. We are the leading experts for inspections at the Malaba and Busia border posts for cargo from Kenya, and the Mutukula border for goods from Tanzania. This end-to-end supervision ensures cargo integrity is maintained, providing a clear chain of liability and preventing losses during the high-risk cross-border journey.
Claims Recoveries & Complete Solutions
Observater offers more than just a survey report; we provide a complete claims resolution service. Our impartial and detailed cargo damage surveys provide the irrefutable evidence needed by international insurers. Following the investigation, our dedicated in-house claims recovery unit takes over. We manage the entire process, from negotiating settlements to pursuing liable third parties through subrogation. This seamless integration of survey and recovery services ensures maximum financial recuperation for our clients, protecting their interests from the initial incident to the final payment.
