Expert Oversight for Critical Port Operations

The loading and discharge phases are the most critical and high-risk moments in a cargo’s journey. It is during these operations that goods are most susceptible to physical damage, quantity discrepancies, and mishandling. Observater provides an unparalleled level of independent, third-party supervision, acting as your dedicated representative on the ground to enforce best practices, verify quantities, and proactively prevent loss.

Our presence ensures that every aspect of the operation—from the pre-loading inspection of holds to the final tally count at discharge—is conducted with precision and accountability. We provide all stakeholders, including shippers, charterers, vessel owners, and insurers, with the impartial documentation and expert oversight needed for smooth, transparent, and dispute-free cargo handling.

Comprehensive Loading Supervision

Our role during loading is to ensure your cargo is stowed safely, securely, and in a manner that preserves its condition for the upcoming voyage. Our supervision is a multi-stage process focused on proactive risk mitigation.

• Pre-Loading Inspections: We begin by conducting Hold Cleanliness and Condition Surveys to certify that the vessel is ready to receive your cargo, free from contaminants or pre-existing issues.
• Stowage Plan Verification: Our surveyors review the vessel’s proposed stowage plan for suitability, ensuring it allows for proper weight distribution, stability, and segregation of different cargo types if necessary.
• Handling & Stowage Monitoring: We continuously monitor the stevedores’ handling techniques, ensuring the use of appropriate lifting gear and practices to prevent damage. We oversee the stowage to confirm it aligns with the plan and that dunnage is used correctly.
• Lashing & Securing Verification: For break bulk and project cargo, we conduct rigorous Lashing and Securing Surveys to verify that the cargo is made fast in accordance with the Cargo Securing Manual, ensuring its stability throughout the voyage.

Meticulous Discharge Supervision & Tally

Upon arrival, our focus shifts to ensuring the cargo is discharged safely and that the quantity and condition are accurately recorded. This provides receivers and underwriters with a definitive account of the cargo’s outturn condition.

Independent Cargo Tally Surveys

For bagged and break bulk cargo, quantity disputes are a significant commercial risk. Our independent Cargo Tally Surveys provide the ultimate safeguard. Our team of experienced tally clerks conducts a thorough, real-time, piece-by-piece count of every unit as it is discharged from the vessel. This impartial record serves as the definitive evidence of the quantity received, protecting you from claims of short-landing and providing a solid basis for all commercial settlements.

Outturn & Damage Assessment

Our surveyors are present at the first opening of the hatches to document the condition of the cargo post-voyage. Throughout the discharge process, we vigilantly monitor for any signs of damage. Any compromised goods are immediately segregated, photographed, and documented in detail. This immediate and expert assessment is critical for determining the cause and extent of any loss and forms the foundation of a successful insurance claim.

Proactive Loss Control & Prevention

Our philosophy extends beyond simply recording events; we actively work to prevent losses. The visible presence of our independent surveyors is a powerful deterrent against improper practices. We act as a proactive force for Loss Control & Prevention by intervening and advising when we observe risky handling techniques, improper use of equipment, or unsafe working conditions.

By providing immediate feedback to stevedores and vessel command, we help correct issues before they lead to cargo damage, personnel injury, or delays. This active engagement is a core part of our service, designed to save our clients far more than the cost of the survey itself by mitigating risks in real-time.

Advice to Stakeholders

Our role includes providing expert, impartial advice to all parties involved to ensure a smooth and well-documented operation.

Guidance for the Vessel Captain & Crew

We work collaboratively with the vessel’s command, advising the Captain and Chief Officer on best practices for the specific cargo type being handled. We recommend that they maintain their own diligent records, take joint samples, and issue a Letter of Protest immediately if any operational irregularities or discrepancies in quantity are noted. Our presence supports the crew in upholding the vessel’s and owner’s interests.

Guidance for Charterers, Shippers & Receivers

For cargo interests, our advice is clear: independent verification is non-negotiable. Appointing a surveyor is the most effective way to ensure you get what you paid for. We provide the impartial evidence needed to verify quantities against the Bill of Lading, confirm quality, and document any damage, giving you the robust support required to defend your commercial position in any dispute.